# Keneth Kiplagat

> Keneth Kiplagat is a Technology & AI Operations and Technical Program Management professional based in Nairobi, Kenya. He leads technical delivery for multi-country digital health programs at Medtronic LABS, coordinating between technical teams, field operations, and donor stakeholders so platforms get adopted and actually work. Tagline: "Making technology work in the real world."

## Summary

- 8+ years in technical delivery, growth and partnerships.
- Built MDTInsights, a role-based access control (RBAC) Power BI reporting platform giving leadership and donor stakeholders real-time delivery visibility across Bangladesh, Kenya, Ghana and Sierra Leone (https://mdtinsights.org).
- Ran technical field adoption assessments in Freetown and Bombali, Sierra Leone, with community health workers and hospital teams, turning barriers (device access, digital literacy, workflow fit) into rollout and training plans.
- National-scale secondment to the Kenya Digital Health Agency (Ministry of Health), contributing to the escalation management framework and tool used in the nationwide SHA/Tiberbu rollout.
- Built AI support tools for health workers: a RAG-based WhatsApp assistant for Sierra Leone and a bilingual (Bangla/English) assistant and multi-channel support desk for Bangladesh (https://support.medtroniclabs.org).
- Before health tech: 5+ years in growth, partnership and delivery roles at Mdundo.com, a pan-African media platform. Built reporting dashboards (Looker, GA4), managed multi-country vendor SLAs, and contributed to a 60% increase in customer retention through data-led interventions.
- Also builds products, including CarwashManage, a multi-tenant SaaS for car wash businesses (https://carwashmanage.com).

## Open to roles in

- MIS Specialist (especially in donor-funded development programs)
- Technical Program Management
- Technology & AI Operations
- Product Delivery
- AI Implementation

## Core skills

Technical Project Management; Digital Health Platforms; Power BI, Looker and GA4; Field Implementation & Adoption; Multi-Country Program Delivery; Stakeholder & Donor Governance; Management Information Systems (MIS); RAG and LLM implementation; SEO and Brand Management.

## Contact

- Email: kenbiz25@gmail.com
- LinkedIn: https://www.linkedin.com/in/kkiplagat/
- GitHub: https://github.com/kenbiz25
- Book a call: https://calendly.com/keneth_kiplagat/30min
- Website: https://www.kenkiplagat.co.ke/

## Pages

- [Keneth Kiplagat | Technology & AI Operations · Technical Program Management](https://www.kenkiplagat.co.ke/): Keneth Kiplagat leads technical delivery for multi-country digital health programs, coordinating technical teams, field operations, and donor stakeholders so platforms get adopted and actually work.
- [Portfolio & Case Studies](https://www.kenkiplagat.co.ke/portfolio): Case studies in digital health delivery, MIS and reporting, AI support tools, and product builds: MDTInsights, a RAG WhatsApp assistant for health workers, Bangladesh UHIS support desk, CarwashManage SaaS and more.
- [Advisory Solutions](https://www.kenkiplagat.co.ke/solutions): Advisory engagements in operational systems, support transformation, digital systems, workflow optimization and AI implementation for HealthTech organizations and NGOs.
- [Experience & Credentials](https://www.kenkiplagat.co.ke/experience): 8+ years of technical program delivery, MIS, and technology & AI operations across multi-country digital health programs, NGOs and digital-first organizations. Certifications and awards.
- [Contact](https://www.kenkiplagat.co.ke/contact): Get in touch with Keneth Kiplagat about Technical Program Management, MIS, Technology & AI Operations, Product Delivery or AI Implementation roles and engagements.

## Case studies

- [MDTInsights — RBAC Power BI Reporting Platform](https://www.kenkiplagat.co.ke/portfolio/spice-insights-portal): Role-based Power BI reporting giving leadership and donors real-time delivery visibility across Bangladesh, Kenya, Ghana and Sierra Leone. Health programs…
- [RAG-Based AI Support Tool for Community Health Workers — Sierra Leone](https://www.kenkiplagat.co.ke/portfolio/whatsapp-ai-chatbot): Fully deployed AI support tool for Community Health Workers in Sierra Leone — from field research (April 2025) to live implementation (May 2026).…
- [UHIS Support Desk & Bangla AI Assistant — Bangladesh](https://www.kenkiplagat.co.ke/portfolio/uhis-support-bangladesh): Live multi-channel support desk and bilingual AI assistant for SPICE users in Bangladesh. Health workers using the SPICE platform in Bangladesh's UHIS…
- [Escalation Management Framework — Kenya Digital Health Agency](https://www.kenkiplagat.co.ke/portfolio/kdha-escalation-framework): Contributed to the escalation framework and tool used in Kenya's nationwide SHA/Tiberbu rollout. Kenya's nationwide rollout of the Social Health Authority…
- [Field Adoption Assessments — Freetown & Bombali, Sierra Leone](https://www.kenkiplagat.co.ke/portfolio/sierra-leone-field-adoption): Turned real field barriers into practical rollout and training plans for CHWs and hospital teams. Digital health platforms rarely fail in the code; they…
- [Digital Health Intelligence Scanner — Medtronic LABS](https://www.kenkiplagat.co.ke/portfolio/digital-health-scanner): Automated AI-powered digital health intelligence across 9 priority markets — delivered to leadership as verified, impact-classified PDF briefs every 2…
- [CarwashManage — From Client Build to Multi-Tenant SaaS](https://www.kenkiplagat.co.ke/portfolio/carwashmanage-saas): Live multi-tenant SaaS for car wash businesses, grown from a single client build. Most car washes in Kenya run on cash books and WhatsApp, with no…
- [Utawala — Landscape Governance Platform for Hakijamii](https://www.kenkiplagat.co.ke/portfolio/hakijamii-utawala-platform): From concept note to roadmap to a working case management core for a three-country governance platform. Communities facing land, water, environmental and…
- [Core Traits Recognition Awards Platform — Medtronic LABS](https://www.kenkiplagat.co.ke/portfolio/mlabs-core-traits-awards): In-house recognition platform for country teams, live at awards.medtroniclabs.org. Medtronic LABS runs a recognition programme where colleagues across…
- [RepairShop Kenya (Fyx) — Field-Service Platform](https://www.kenkiplagat.co.ke/portfolio/repairshop-platform): Improved service access while enabling income generation for local technicians. Service discovery in the informal repair sector was inefficient, with…
- [Kenya Properties Platform](https://www.kenkiplagat.co.ke/portfolio/kenya-properties-platform): Increased transparency and efficiency in property discovery across Kenya. The housing market lacked a unified digital layer, creating inefficiencies for…
- [CVRevamp — AI ATS CV Builder & Job Board](https://www.kenkiplagat.co.ke/portfolio/cvrevamp-ats-cv-builder): AI CV builder with ATS scoring and a daily-updated East African job board. Job seekers in East Africa lose out to applicant tracking systems before a…
- [Social Agent — Autonomous AI Content Pipeline](https://www.kenkiplagat.co.ke/portfolio/social-agent-ai-pipeline): Four-agent pipeline from news discovery to scheduled, platform-specific posts. Keeping a consistent, relevant social presence takes hours of reading and…
- [DMI Centre & KDDA — Diabetes NGO Websites](https://www.kenkiplagat.co.ke/portfolio/diabetes-ngo-websites): Live website for a Kenyan diabetes charity, reused as a template for a second NGO. Two Kenyan diabetes organisations, the Diabetes Management &…
- [TuVote — Organizational Voting Platform](https://www.kenkiplagat.co.ke/portfolio/tuvote-voting-platform): Secure, transparent organizational voting with real-time results and full audit trail. Organizations relied on manual, fragmented voting processes — paper…
- [Manifest Dublin Digital Platform](https://www.kenkiplagat.co.ke/portfolio/manifest-dublin-church-website): Stronger digital engagement and improved visibility for community outreach. The organization lacked a clear, modern digital presence to communicate…
- [KHRC SRHR Media Coverage Report](https://www.kenkiplagat.co.ke/portfolio/khrc-srhr-report): 80% increase in media engagement. No systematic tracking of media coverage for SRHR advocacy. The organization couldn't measure their media impact or…
- [NBC Report 2024/2025](https://www.kenkiplagat.co.ke/portfolio/nbc-report-2024): 40% improvement in decision-making speed. Leadership lacked consolidated performance visibility. Decision-making was slow due to scattered data sources…
- [Search Console Dashboard](https://www.kenkiplagat.co.ke/portfolio/search-console-dashboard): 12+ clients with real-time SEO visibility. Clients couldn't track SEO performance in real-time. Manual reporting was time-consuming and often delayed.
- [Hai Africa Website & Training](https://www.kenkiplagat.co.ke/portfolio/hai-africa-website): 150% increase in organic traffic. Outdated website with poor discoverability and untrained staff. The organization struggled to reach their target…
- [ZOE Africa Website](https://www.kenkiplagat.co.ke/portfolio/zoe-africa-website): 200% increase in online donations. Poor user experience leading to low donation conversions. The website wasn't effectively communicating impact to…
- [Dhirens Coffee & Salon Migration](https://www.kenkiplagat.co.ke/portfolio/dhirens-migration): Zero ranking loss, 50% faster load times. Legacy website causing SEO value loss and performance issues. The business risked losing hard-earned search…
- [Eagle Venture Safaris Website](https://www.kenkiplagat.co.ke/portfolio/eagle-venture-safaris): 70% increase in international inquiries. Limited international visibility for tourism services. The business struggled to attract international tourists…
- [Personal Portfolio Website](https://www.kenkiplagat.co.ke/portfolio/personal-portfolio): Professional online presence established. Needed a modern platform to showcase professional work. Previous portfolio didn't effectively communicate value…

## Optional

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