RepairShop Kenya (Fyx) — Field-Service Platform
Improved service access while enabling income generation for local technicians
The Challenge
Service discovery in the informal repair sector was inefficient, with customers struggling to find reliable technicians and technicians lacking consistent access to demand.
The Approach
Built a two-sided field-service platform for appliance repair and installation: online booking, coverage-area pages, technician onboarding, dispatch with a live job map, customer, technician and admin portals, job completion and payments, technician payout requests, and a blog with a generated sitemap.
The Result
Reduced service search friction, improved customer access to trusted technicians, and unlocked new income opportunities for service providers.
Deliverables
- Online booking and coverage-area pages
- Technician onboarding and job portal
- Dispatch with live job map
- Payments and technician payout requests
- Admin overview dashboard
Tools Used
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